3 Ways Elite Uses Video to Support our Customers
June 18th, 2020
Even before the COVID-19 pandemic emerged this year, Elite was investing in video conferencing and recording systems to improve collaboration with our customers and document test item behavior. Travel and visitor limitations have made these systems more important than ever in supporting our customers’ success – and keeping them on schedule.
At Elite, there are three main ways we use video systems to connect with customers and meet their testing requirements:
1. Online meetings and video conferences
Sometimes a face-to-face meeting is the best way to get things done, so our sales engineers and test experts can schedule online meetings to discuss test requirements, work out proposals, and report on testing progress. Screen-sharing helps to review documents and test item details. We have a well-equipped conference room with an HD camera, big-screen TV, multiple microphones, and high-speed connectivity to ensure high-quality video and audio.
2. Test setup and troubleshooting
Elite is limiting visitors to our lab and most customers’ travel has been restricted as a prudent health and safety precaution. This can present a challenge when test items require complicated support equipment and setup typically performed by our customer. With real-time video calls, our test experts can collaborate with customers to configure test items, check functionality, and troubleshoot issues as they arise. We have mobile cameras and support computers to bring our customers into the lab virtually – and save travel time and cost.
3. Test witnessing and sample recording
When customers require test witnessing, we can set up cameras to record test sequences and test item behavior. This is especially valuable for dynamic tests such as vibration, flammability, dust/water exposure, tension/compression, and acceleration. Our waterproof cameras can handle extreme environments and record time-lapse videos for long duration tests. Video files are delivered to customers as additional evidence to support compliance.
Elite can host and join video conferences using GoToMeeting, which allows guests to join using a web browser without installing a separate app or plug-in. We can also join Microsoft Teams and other platforms hosted by customers.
Don’t let travel restrictions delay your plans. Elite has dedicated video resources to support your project planning, test item configuration, and test execution from the comfort of your home or office.
Contact us today to schedule an online meeting with our expert team and move your projects forward.